Lotus ConnectBack to app →

Contact Us

Last updated: 26 August 2026

We are here to help. Use the form below and it reaches our support team directly — you do not need an account to send it, so it works even if you cannot sign in. You can also email us using the addresses further down the page.

Send Us a Message

We use what you send here only to answer you — see our Privacy Policy.

Email Us

Who We Are

  • Brand: Lotus Ludo
  • Operated by: THAMARAI DIGITAL NETWORKS PVT LIMITED
  • Support hours: 24/7

How Quickly We Reply

  • We acknowledge every enquiry within 24 hours of receiving it.
  • We aim to fully resolve enquiries and complaints within 15 days.
  • Reports involving someone's immediate safety are prioritised and reviewed straight away.
  • Replies go to the email address you give us — please check your spam folder if you do not see one.

What to Include

Giving us these details in your first message usually saves several days:

  • Your username or User ID.
  • For a payment question: the transaction ID, amount, date and payment method.
  • For a report: the username of the account involved, when and where it happened.
  • A screenshot or recording, if you have one.

How We Handle Complaints

  1. Acknowledgement. We confirm receipt within 24 hours and give you a reference.
  2. Review. A member of our team investigates, checking the relevant account, payment or game records.
  3. Resolution. We reply with our decision and what we have done, normally within 15 days. If it will take longer, we tell you why and how long we expect it to take.
  4. Escalation. If you are not satisfied, reply and ask for the matter to be escalated to our Grievance Officer, THAMARAI. It will be reviewed by someone who was not involved in the original decision.

Grievance Officer

In accordance with the Information Technology Act, 2000 and the Information Technology (Intermediary Guidelines and Digital Media Ethics Code) Rules, 2021, our Grievance Officer can be reached at:

Privacy and Data Requests

To request a copy of the personal data we hold about you, correct it, or ask us to delete your account and data, email privacy@lotusludo.com from the address registered to your account, or use the form above and choose “Privacy / data request”. Tell us which right you are exercising and include your username or User ID.

We verify that the request comes from the account holder, acknowledge it within 24 hours, and complete it within 30 days. Our Privacy Policy explains this in full, including what we must keep for legal reasons.

Reporting a User, Content or Illegal Material

The fastest way to report something is the report option inside the app— it sends us the surrounding context automatically. If you cannot sign in, use the form above and choose “Report a user or content”.

Our User Reporting Policy explains what to include and what happens next, and our Safety & Moderation Policy sets out the actions we take. We remove unlawful content on becoming aware of it and on receiving a valid legal order.

If someone is in immediate danger, contact your local emergency services first. We can act on an account, but we cannot send help to an address.

Before You Write

You may find an answer faster in one of these: