Contact Us

Last updated: 17 June 2026

We're here to help. For support, questions, or to raise a grievance, please use the details below.

General Support

• Email: support@lotusludo.com
• Website: lotusludo.com

Grievance Officer (India)

In accordance with the Information Technology Act, 2000 and the Information Technology (Intermediary Guidelines and Digital Media Ethics Code) Rules, 2021, the contact details of our Grievance Officer are:

• Name: [Grievance Officer name — to be provided]
• Email: grievance@lotusludo.com
• Address: [Registered business address — to be provided]

How We Handle Complaints

• We acknowledge complaints within 24 hours of receipt.
• We aim to resolve complaints within 15 days.
• To help us assist you quickly, include your account email/username and a clear description of the issue (with the transaction ID for payment matters).

Reporting Illegal or Harmful Content

To report content that is illegal or violates our Community Guidelines, use the in-app report option or email our Grievance Officer. We remove unlawful content upon becoming aware of it and after receiving valid legal orders.