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Responsible Gaming Policy

Last updated: 26 August 2026

Lotus Ludo is entertainment. This policy explains how we help keep it that way, and what to do if playing stops feeling good.

Who May Use Lotus Ludo

  • Lotus Ludo is for players aged 18 and over.
  • Accounts found to belong to someone under 18 are closed.
  • If you believe a minor is using the platform, please report it so we can act.

Coins Are Not Money

  • Coins are a virtual in-app item used for gifts and some optional features.
  • Coins have NO value outside Lotus Ludo. They cannot be exchanged for money, and buying them is a purchase of entertainment, not an investment or a wager on a financial return.
  • You never need to spend money to play. The games and the rooms are free.

Play Within Your Means

  • Decide how much time and money you are comfortable with BEFORE you start, not after a loss.
  • Never spend money you need for essentials.
  • Do not try to win back what you have spent. Outcomes are random, and spending more does not make a result more likely.
  • Take a break at least every hour.

Signs Worth Paying Attention To

Consider stepping back if you notice any of these:

  • Playing for longer than you meant to, regularly.
  • Spending more than you planned, or hiding what you spend.
  • Playing to escape stress, low mood or boredom rather than to enjoy it.
  • Neglecting work, study, sleep or people because of playing.
  • Feeling irritable or anxious when you cannot play.
  • Borrowing money to buy coins.

Tools Available to You

  • Your wallet shows every transaction, so you can see exactly what you have spent.
  • You can remove saved payment details at any time.
  • You can request a temporary break from your account, or permanent closure, by contacting support.
  • If you ask us to close your account for wellbeing reasons, we will not send you promotional messages afterwards.

Getting Support

If gaming or spending is causing you difficulty, please talk to someone. Speak to your doctor, a counsellor, or a support organisation in your country. Many offer free, confidential help. You can also contact us and we will help you limit or close your account, no questions asked.

For Family Members

If you are worried about someone else's play, contact us with as much detail as you can. We cannot discuss another person's account with you, but we can act on genuine concerns about age or wellbeing.

Contact

Email support@lotusludo.com or use the Contact page at https://lotusludo.com/legal/contact