Privacy Policy

Last updated: 17 June 2026

This Privacy Policy explains how Lotus Connect (“we”, “us”) collects, uses, shares, and protects your information when you use lotusludo.com and our applications (the “Platform”). We comply with the Information Technology Act, 2000, the Digital Personal Data Protection Act, 2023, and related rules.

1. Information We Collect

Account information: name, username, email, phone number, password (stored securely), and profile photo.
Usage information: rooms joined, games played, messages, gifts, and activity on the Platform.
Transaction information: coin purchases and withdrawals (payment card details are handled by our payment gateway, not stored by us).
Technical information: device, browser, IP address, and approximate location.

2. Why We Collect It

To create and manage your account.
To provide voice rooms, games, messaging, and wallet features.
To process payments and prevent fraud.
To keep the Platform safe and enforce our rules.
To respond to your requests and improve the service.

3. How We Use Your Information

We use your information only for the purposes above, on the basis of your consent and our legitimate interest in operating a safe Platform. We do not sell your personal data.

4. Sharing With Third Parties

Service providers: payment gateways, voice/streaming infrastructure, and hosting providers, only as needed to run the Platform.
Legal: when required by law or a valid legal order, or to protect rights and safety.
We do not share your data with advertisers for sale.

5. Cookies

We use essential cookies (for example, to keep you logged in) and may use limited analytics to understand usage. You can control cookies through your browser settings; disabling essential cookies may affect functionality.

6. Data Retention

We keep your information for as long as your account is active and as required to provide the service, comply with legal obligations, resolve disputes, and enforce our agreements. When no longer needed, data is deleted or anonymised.

7. Your Rights

Access, correct, or update your personal information.
Request deletion of your account and associated data, subject to legal requirements.
Withdraw consent where processing is based on consent.
Raise a grievance with our Grievance Officer.

8. Consent

By creating an account, you consent to the collection and use of your information as described here. We use clear language and opt-in mechanisms where required, and you may withdraw consent at any time (this may limit some features).

9. Children's Privacy

The Platform is intended for users aged 18 and above. Users under 18 may use it only with verifiable parental consent where legally required. We do not knowingly collect or exploit children's data and restrict inappropriate content. If you believe a minor has provided data without consent, contact us and we will remove it.

10. Security

We use reasonable technical and organisational measures to protect your data, including secure password storage and encrypted connections (HTTPS). No system is completely secure, so we cannot guarantee absolute security.

11. Grievances & Contact

For any privacy questions or to exercise your rights, contact our Grievance Officer via the Contact Us page. We acknowledge complaints within 24 hours and aim to resolve them within 15 days.