Refund Policy

Last updated: 17 June 2026

This Refund Policy explains how refunds work for virtual coins and premium features purchased on Lotus Connect (lotusludo.com).

1. Virtual Coins & Digital Goods

• Coins and digital items are delivered to your account immediately after a successful payment.
• Because they are delivered instantly and consumed digitally, purchases are generally non-refundable once credited, except as required by law or as set out below.

2. When You May Be Eligible for a Refund

• Failed or duplicate transactions: if money was deducted but coins were not credited, or you were charged more than once for the same purchase.
• Unauthorised transactions: if a payment was made without your authorisation (subject to verification).
• Technical errors on our side that prevented you from receiving what you paid for.

3. How to Request a Refund

• Contact us via the Contact Us page within 7 days of the transaction.
• Include your account email/username, the transaction ID, the date, and a description of the issue.

4. Processing & Timelines

• We acknowledge refund requests within 24–48 hours.
• Approved refunds are processed to the original payment method, typically within 5–10 business days, depending on your bank or payment provider.

5. Non-Refundable Situations

• Coins already spent on gifts, games, or premium features.
• Accounts suspended or terminated for violating our Terms & Conditions or Community Guidelines.
• Change of mind after coins have been credited and used.

6. Contact

For any refund questions, please reach our support and Grievance Officer via the Contact Us page.