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Rules & Regulations

Last updated: 26 August 2026

These Rules & Regulations are the complete set of rules for using Lotus Ludo. They apply to everyone, on every part of the platform. Breaking them can cost you access to a feature, a room, a prize, or your account.

This page is written in plain language and gathers the rules in one place. The formal agreement is the Terms & Conditions, and specific areas have their own detailed policies, linked at the end.

1. Who May Use Lotus Ludo

  • You must be 18 YEARS OR OLDER. Your date of birth is checked when you register and an under-18 date is refused.
  • One person, one account. Extra accounts used to enter a competition twice, farm rewards or evade a restriction are removed.
  • You must give a real email address and a working mobile number.
  • New accounts require EMAIL VERIFICATION and then ADMIN APPROVAL. You cannot enter the app until both are done.
  • You must accept the Terms & Conditions and every policy marked as required when you register.

2. Your Account

  • Your username must be 3 to 20 characters, using only letters, numbers, full stops and underscores.
  • Your password must be at least 8 characters. Use one you do not use anywhere else.
  • Keep your login private. You are responsible for everything done from your account.
  • NEVER share your password. No administrator, host or member of staff will ever ask for it. Anyone who does is trying to steal your account.
  • Do not impersonate another person, an organisation, or our staff.
  • Do not create an account to get around a suspension or ban.
  • Do not buy, sell, rent or transfer an account.

3. How You Treat Other People

  • Treat everyone with respect. No harassment, bullying, threats or intimidation.
  • No hate speech or discrimination based on religion, caste, gender, race, ethnicity, nationality, disability or any other protected characteristic.
  • No sexually explicit content. Any sexual content involving a minor is reported to the authorities and the account is closed permanently and immediately.
  • No content promoting violence, terrorism, self-harm or suicide.
  • Do not share anyone else's private information without their consent.
  • No spam, mass unsolicited messaging or repetitive advertising.
  • No scams, phishing, fraud or attempts to deceive other members.

4. Voice Rooms

  • Mute your microphone when you are not speaking, and use headphones to avoid echo.
  • The HOST controls their room. Co-hosts share most of those controls. If a host asks you to change the subject, wait your turn or mute, do it.
  • An ADMINISTRATOR outranks a host everywhere. A host cannot mute or silence an administrator.
  • Hosts may mute, remove or block a member from their room. Removal is rejoinable; a block is permanent for that room.
  • Do not abuse host controls. Muting someone for disagreeing with you is not moderation.
  • Where a room has AUTO-LOCK enabled, the chat locks for ordinary members whenever no host or co-host is present. This is an admin setting, shown on screen when it is on.
  • Where SEAT APPROVAL is set to manual, the host approves each request to take a seat.
  • Treat anything you say in a room as public to that room. If a room is being recorded, you are told on screen before you speak.

5. Games

  • GAME OUTCOMES ARE DECIDED BY OUR SERVER, never by your device. Nothing running on a phone or in a browser can change a dice roll.
  • Games with an entry fee, and all tournament matches, use pure randomness with no adjustment of any kind.
  • Each turn has a time limit, set by the administrator. Miss your turn and you lose a chance.
  • MISS THREE TURNS AND YOU ARE REMOVED from that game. Your tokens leave the board and play continues without you. We do NOT play moves for you — an automatic move would often be a bad one, and a result should reflect decisions you actually made.
  • Rolling three sixes in a row ends your turn, and the third six is not played.
  • Leaving a game in progress counts as forfeiting it.
  • Only members seated in a voice room can start or join a game from it. Listeners can watch.
  • No modified apps, scripts or bots. No collusion. No account sharing or boosting. No deliberate stalling or disconnecting to affect a result. See the Fair Play Policy.
  • Finding a bug is welcome and we are grateful for the report. Repeatedly exploiting one for gain is not.

6. Tournaments

  • One account per person per tournament.
  • The host approves entries. Only approved players take part.
  • Where there is an entry fee, it is HELD when you register, not spent. If the tournament is cancelled or your entry is not approved, it is returned in full.
  • Be present when your match room opens. Not joining within the joining window forfeits that match.
  • Being removed from a match for inactivity eliminates you from the tournament.
  • Prizes go to the places listed on the tournament page and are credited after the tournament is confirmed complete.
  • A player disqualified for breaking these rules forfeits any prize, which may pass to the next eligible place.
  • Raise any dispute within 48 HOURS, through the Contact page. See the Tournament Rules.

7. Coins and Payments

  • Coins are a virtual in-app item. They have NO value outside Lotus Ludo, cannot be exchanged for money and cannot be transferred off the platform.
  • You never need to spend money to play. Games and rooms are free.
  • Buy coins ONLY through the official purchase screen. Coins bought from another member, a reseller or any outside site carry no protection at all, are often paid for with stolen cards, and get the receiving account banned.
  • You must be the authorised holder of the payment method, or have the holder's permission.
  • Coins are credited immediately after payment. Every purchase appears in your wallet history.
  • Because coins are delivered instantly and consumed digitally, purchases are generally not refundable once credited — see the Refund Policy for the exceptions, which include failed, duplicate and unauthorised payments.
  • Talk to us before raising a chargeback with your bank. Almost every payment issue is settled far faster that way.
  • If an account is closed for breaking these rules, any remaining coin balance is forfeited.

8. Content You Upload

  • You must own what you upload, or have permission to use it.
  • Do not upload anything that infringes someone else's copyright, trademark or other rights.
  • Do not upload anything illegal, or anything that breaks section 3.
  • We may remove content that breaks these rules, and may restrict the account that posted it.
  • Profile pictures may require approval before they appear, where the administrator has enabled that.

9. Reporting and Moderation

  • Use the in-app report option on any room, message, profile, game or piece of content. It sends us the surrounding context automatically.
  • Include the username, when it happened, where, and a screenshot if you have one.
  • Reports are confidential. We do not tell the reported person who reported them.
  • Retaliating against someone for reporting is itself a breach of these rules.
  • Deliberately false or malicious reports are also a breach.
  • We aim to review reports within 24 hours, and immediately where someone's safety is at risk.
  • If someone is in immediate danger, contact your local emergency services FIRST. We can act on an account; we cannot send help to an address.

10. What Happens If You Break the Rules

Action is proportionate, and escalates with how serious the breach is and whether it is repeated:

  • The content is removed.
  • A warning.
  • Being muted or removed from a room.
  • A feature restricted — chat, voice, media, gifting or games.
  • The account suspended temporarily.
  • The account closed permanently, with any balance forfeited where the closure is for fraud or a serious breach.
  • Anything gained unfairly is reversed, and we try to restore the position of the players affected.

Serious matters — anything involving a child, credible threats of violence, or fraud — are escalated immediately and may be referred to law enforcement.

11. Appeals

If you believe a decision was wrong, contact us through the Contact page with your username, what happened, and why you think it was mistaken. Wherever possible a different reviewer looks at it, and we will tell you the outcome. We cannot discuss decisions about someone else's account with you.

Please note: a losing streak is not evidence of cheating. Ludo has real variance, and unlikely-feeling runs are a normal part of randomness.

12. Changes to These Rules

We may update these Rules & Regulations. The "Last updated" date at the top shows when they last changed, and we will tell you through the platform before a significant change takes effect. Continuing to use Lotus Ludo after a change means you accept the updated rules.

13. The Detailed Policies

  • Terms & Conditions — the formal agreement between you and us.
  • Community Guidelines — how we expect people to behave.
  • Fair Play Policy — how game results are protected and what counts as cheating.
  • Safety & Moderation Policy — how reports are handled and what actions we take.
  • User Reporting Policy — how to report something, and what happens next.
  • Responsible Gaming Policy — playing in a way that stays enjoyable.
  • Coin Purchase Policy and Refund Policy — buying coins, and getting money back.
  • Privacy Policy — what we collect, why, and your rights.
  • Tournament Rules and Ludo Rules Guide — the rules of play in detail.

14. Contact

Questions about these rules? Use the Contact page at https://lotusludo.com/legal/contact or email support@lotusludo.com