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Rules & Regulations

Last updated: 27 August 2026

These Rules & Regulations are the complete set of rules for using Lotus Ludo. They apply to everyone, on every part of the platform. Breaking them can cost you access to a feature, a room, a prize, or your account.

This page is written in plain language and gathers the rules in one place. The formal agreement is the Terms & Conditions, and specific areas have their own detailed policies, linked at the end.

1. Who May Use Lotus Ludo

  • You must be 18 YEARS OR OLDER. Your date of birth is checked when you register and an under-18 date is refused.
  • One person, one account. Extra accounts used to enter a competition twice, farm rewards or evade a restriction are removed.
  • You must give a real email address and a working mobile number.
  • New accounts require EMAIL VERIFICATION and then ADMIN APPROVAL. You cannot enter the app until both are done.
  • You must accept the Terms & Conditions and every policy marked as required when you register.

2. Your Account

  • Your username must be 3 to 20 characters, using only letters, numbers, full stops and underscores.
  • Your password must be at least 8 characters. Use one you do not use anywhere else.
  • Keep your login private. You are responsible for everything done from your account.
  • NEVER share your password. No administrator, host or member of staff will ever ask for it. Anyone who does is trying to steal your account.
  • Do not impersonate another person, an organisation, or our staff.
  • Do not create an account to get around a suspension or ban.
  • Do not buy, sell, rent or transfer an account.

3. How You Treat Other People

  • Treat everyone with respect. No harassment, bullying, threats or intimidation.
  • No hate speech or discrimination based on religion, caste, gender, race, ethnicity, nationality, disability or any other protected characteristic.
  • No sexually explicit content. Any sexual content involving a minor is reported to the authorities and the account is closed permanently and immediately.
  • No content promoting violence, terrorism, self-harm or suicide.
  • Do not share anyone else's private information without their consent.
  • No spam, mass unsolicited messaging or repetitive advertising.
  • No scams, phishing, fraud or attempts to deceive other members.

4. Voice Rooms

  • Mute your microphone when you are not speaking, and use headphones to avoid echo.
  • The HOST controls their room. Co-hosts share most of those controls. If a host asks you to change the subject, wait your turn or mute, do it.
  • An ADMINISTRATOR outranks a host everywhere. A host cannot mute or silence an administrator.
  • Hosts may mute, remove or block a member from their room. Removal is rejoinable; a block is permanent for that room.
  • Do not abuse host controls. Muting someone for disagreeing with you is not moderation.
  • Where a room has AUTO-LOCK enabled, the chat locks for ordinary members whenever no host or co-host is present. This is an admin setting, shown on screen when it is on.
  • Where SEAT APPROVAL is set to manual, the host approves each request to take a seat.
  • Treat anything you say in a room as public to that room. If a room is being recorded, you are told on screen before you speak.

5. Games

  • GAME OUTCOMES ARE DECIDED BY OUR SERVER, never by your device. Nothing running on a phone or in a browser can change a dice roll.
  • Games that cost coins to join, and all tournament matches, use pure randomness with no adjustment of any kind.
  • Each turn has a time limit, set by the administrator. Miss your turn and you lose a chance.
  • MISS THREE TURNS AND YOU ARE REMOVED from that game. Your tokens leave the board and play continues without you. We do NOT play moves for you — an automatic move would often be a bad one, and a result should reflect decisions you actually made.
  • Rolling three sixes in a row ends your turn, and the third six is not played.
  • Leaving a game in progress counts as forfeiting it.
  • Only members seated in a voice room can start or join a game from it. Listeners can watch.
  • No modified apps, scripts or bots. No collusion. No account sharing or boosting. No deliberate stalling or disconnecting to affect a result. See the Fair Play Policy.
  • Finding a bug is welcome and we are grateful for the report. Repeatedly exploiting one for gain is not.

6. Tournaments

  • One account per person per tournament.
  • The host approves entries. Only approved players take part.
  • Where joining costs coins, those coins are HELD when you register, not spent. If the tournament is cancelled or your entry is not approved, they are returned in full.
  • Be present when your match room opens. Not joining within the joining window forfeits that match.
  • Being removed from a match for inactivity eliminates you from the tournament.
  • Rewards go to the places listed on the tournament page and are credited after the tournament is confirmed complete. Virtual coins have no cash value and cannot be exchanged for real money.
  • A player disqualified for breaking these rules forfeits any prize, which may pass to the next eligible place.
  • Raise any dispute within 48 HOURS, through the Contact page. See the Tournament Rules.

7. Coins and Payments

  • Virtual coins have no cash value and cannot be exchanged for real money. They are a virtual in-app item, and cannot be transferred off the platform.
  • You never need to spend money to play. Games and rooms are free.
  • Buy coins ONLY through the official purchase screen. Coins bought from another member, a reseller or any outside site carry no protection at all, are often paid for with stolen cards, and get the receiving account banned.
  • You must be the authorised holder of the payment method, or have the holder's permission.
  • Coins are credited immediately after payment. Every purchase appears in your wallet history.
  • Because coins are delivered instantly and consumed digitally, purchases are generally not refundable once credited — see the Refund Policy for the exceptions, which include failed, duplicate and unauthorised payments.
  • Talk to us before raising a chargeback with your bank. Almost every payment issue is settled far faster that way.
  • If an account is closed for breaking these rules, any remaining coin balance is forfeited.

8. Content You Upload

  • You must own what you upload, or have permission to use it.
  • Do not upload anything that infringes someone else's copyright, trademark or other rights.
  • Do not upload anything illegal, or anything that breaks section 3.
  • We may remove content that breaks these rules, and may restrict the account that posted it.
  • Profile pictures may require approval before they appear, where the administrator has enabled that.

9. Reporting and Moderation

  • Use the in-app report option on any room, message, profile, game or piece of content. It sends us the surrounding context automatically.
  • Include the username, when it happened, where, and a screenshot if you have one.
  • Reports are confidential. We do not tell the reported person who reported them.
  • Retaliating against someone for reporting is itself a breach of these rules.
  • Deliberately false or malicious reports are also a breach.
  • We aim to review reports within 24 hours, and immediately where someone's safety is at risk.
  • If someone is in immediate danger, contact your local emergency services FIRST. We can act on an account; we cannot send help to an address.

10. What Happens If You Break the Rules

Action is proportionate, and escalates with how serious the breach is and whether it is repeated:

  • The content is removed.
  • A warning.
  • Being muted or removed from a room.
  • A feature restricted — chat, voice, media, gifting or games.
  • The account suspended temporarily.
  • The account closed permanently, with any balance forfeited where the closure is for fraud or a serious breach.
  • Anything gained unfairly is reversed, and we try to restore the position of the players affected.

Serious matters — anything involving a child, credible threats of violence, or fraud — are escalated immediately and may be referred to law enforcement.

11. Appeals

If you believe a decision was wrong, contact us through the Contact page with your username, what happened, and why you think it was mistaken. Wherever possible a different reviewer looks at it, and we will tell you the outcome. We cannot discuss decisions about someone else's account with you.

Please note: a losing streak is not evidence of cheating. Ludo has real variance, and unlikely-feeling runs are a normal part of randomness.

12. Changes to These Rules

We may update these Rules & Regulations. The "Last updated" date at the top shows when they last changed, and we will tell you through the platform before a significant change takes effect. Continuing to use Lotus Ludo after a change means you accept the updated rules.

13. The Detailed Policies

  • Terms & Conditions — the formal agreement between you and us.
  • Community Guidelines — how we expect people to behave.
  • Fair Play Policy — how game results are protected and what counts as cheating.
  • Safety & Moderation Policy — how reports are handled and what actions we take.
  • User Reporting Policy — how to report something, and what happens next.
  • Responsible Gaming Policy — playing in a way that stays enjoyable.
  • Coin Purchase Policy and Refund Policy — buying coins, and getting money back.
  • Privacy Policy — what we collect, why, and your rights.
  • Tournament Rules and Ludo Rules Guide — the rules of play in detail.

14. Contact

Questions about these rules? Use the Contact page at https://lotusludo.com/legal/contact or email support@lotusludo.com